I wrote a chapter for the upcoming book User Experience in Libraries: Applying Ethnography and Human-Centred Design, which was edited by Andy Priestner and Matt Borg and will be published by Ashgate in 2016. The chapter is called 'User Experience Beyond Ramps: The Invisible Problem and the Special Case', and critically examines the experience of users with hidden disabilities in academic library spaces. I use autoethnographic accounts to explore two very different academic libraries.
I was awarded funding by LIRG to continue my research into this area, and have been analysing academic library websites to assess the information provided about library space to users with hidden disabilities, then visiting some of the libraries to evaluate the usefulness and completeness of this information in real life.
As a result of this work, I have also informally consulted with staff at several academic libraries to help them improve the accessibility of their library spaces.